When reviewing the practices of a company, a good place to start is the Better Business Bureau. Most companies of any size are going to have some complaints against them. The real questions are how numerous the complaints were and how were they handled? You see, any company can run into a disgruntled customer or make a mistake. The real measure of a company is their response in those situations.
Warranty Direct has a good reputation among what is – to put it bluntly – a bad lot. In the BBB database, they have eighteen registered complaints and all are marked as resolved by the BBB – not a bad record to start with.
In addition, Warranty Direct is an established company with over twenty five years in business. They’ve been named one of the top 200 companies in America by Forbes magazine – which is certainly no small feat. This is a company that has been here for a while and will still be there when you need service.
They stand in opposition to the host of companies that are in business to sell and only pay lip service to customer support. Warranty Direct’s warranties are backed by two of the best rated insurance companies in the nation. While this provides peace of mind, there’s an even more important quality this brings to the table – the stability of the administrator. They are the ones, after all, who are going to pay for repairs. Warranty Direct administers these warranties and they’re so confident in their products that they offer a money back guarantee if you aren’t satisfied.
As another mark of how above average Warranty Direct is, you can ask for a copy of the terms and conditions of their policies before you buy. This shows good faith on their part and allows you to do a comparison to any other coverage you’re looking at.
They’ve also gone the extra mile to translate the policy language into plain, straight forward text that’s easily understood. This is another red flag at many other disreputable companies – they hide the details of what they will and will not pay for in fine print that’s so confusing that even the experts at the BBB can’t make sense of it.
There are some other details of the Warranty Direct policies that are worth noting, including roadside assistance. This includes a tow, a tire change, a battery jump, or mechanical first-aid – all of which are covered under a Warranty Direct plan. Know that this isn’t a reimbursement plan, nor is it one that’s tied to covered repairs – it’s a true roadside assistance plan with nationwide coverage.
In addition, Warranty Direct will let you use the repair shop of your choice, whether it’s a dealer, a national chain or a local mechanic. The claim will be paid quickly over the phone with a corporate credit card. That’s it. You’ll be responsible for any deductible, if there is one, but otherwise, Warranty Direct will cover parts, labor and even applicable sales tax. You won’t need to put down any money, and there’s no limit on the number of claims you can make.
Overall, Warranty Direct is a reputable company that’s large enough to have had a few registered complaints. But it’s a good enough company that those complaints are in the minority and have been successfully dealt with. This is a company that deserves your extended auto warranty business.
